The owner of the property where the water service connection will be installed, or his/her authorized representative.

The customer submits the new connection requirements and completes/signs the Water Meter Application Form and Contract for Water Service.

Requirements for a new service connection:

a. 2 Valid ID’s of the unit owner and 2 valid ID’s of the authorized representative.

b. Any of the following:

• Permit to Occupy
• Notice of Acceptance
• Authority to Move in

c. Endorsement from developer (for HMI units).

Requirements for additional water service connection:

a. Certificate of title.

b. Request letter for additional meter installation.

c. Two valid IDs.

Main Office

Doña Rosario Bldg., 24 Adriatico St. cor Fullon St., Ph.2C Bahayang Pag-asa Subd.
Molino 5, Bacoor

Satellite Office

Unit 115 St. Annies Plaza, Antero Soriano Highway. Tanza, Cavite (Near SM Tanza)

Office hours:

Monday to Friday – 8:00 am to 4:00 pm

Saturday – 8:00 am to 11:00 am

*Except holiday and company activities

Among the possible reasons for unexpected increases in your water billings are:

• Higher water usage due to increased number of users inside the household.
• Leakage after the water meter (inside the property).
• Unregulated usage or consumption.
• Defective water meter (fast moving due to wear and tear).

Customers may still receive a Notice of Disconnection thru SMS if payment is made after the due date. If payment has been made, you may please disregard this notice of disconnection.

Water service connections are disconnected for the following reasons:

    *  Failure to pay on or before the disconnection date.

    *  Presence of illegal connection.

For a request for voluntary disconnection of water service, a written request letter and a valid ID of the unit owner must be submitted. This request is subject to the approval of the Business Unit Head based on reasonable grounds. The unit owner is required to fully settle any outstanding balance on his/her account, along with a service fee of ₱200.00.

Senior citizen customers consuming 30 cubic meters or less are entitled to a 5% discount in accordance with the Expanded Senior Citizens Act of 2010.

Note: The water bill account must be under the name of the senior citizen.

Requirements:

• Senior Citizen ID (OSCA) (Photocopy).
• Proof of residence / Statement of Account (Photocopy).
• Other Valid IDs (Photocopy).
• Duly accomplished application form.